Emergency Telecommunicator *NOW OFFERING $5,000 HIRING BONUS*

Laramie County Government; Cheyenne (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

Laramie County Government is seeking a public safety dispatcher to support emergency communications for the county. The role involves handling 9-1-1 and related calls, coordinating dispatch with responders, and maintaining accurate records across radio, CAD, and CJIS systems.

Under supervision, the dispatcher ensures timely responses, tracks responders, and participates in ongoing training to meet emergency standards and procedures.

Qualifications

• High School Diploma or equivalent and ability to pass a pre-employment drug screen and background check.
• Ability to work shifts, holidays, and weekends as required.

Responsibilities

• Answer 9-1-1, Text-2-911, and TTY/TDD calls and relay information to responders.
• Identify and coordinate EFD/EMD/EPD calls and guide callers through basic safety steps.
• Enter calls and responder status in a CAD system and monitor activity.
• Track responders and ensure rapid dispatch using radio, CAD, and GPS tools.
• Coordinate information flow between responders and support agencies; notify when needed.
• Utilize CJIS to inquire about licenses, histories, and vehicle data.
• Maintain information quality and ensure data accuracy and completeness.
• Activate Emergency Warning Systems when required and pursue ongoing training.

Skills

Dispatch knowledge

CAD systems

Radio communication

Crisis response

Information accuracy

Education

High School Diploma

Tools

CAD system

CJIS access

Job description

Under direct supervision, facilitates emergency and routine public safety communications between the general public, public safety responders and their respective support agencies; utilizes specialized radio, telephone and computer systems in order to prevent or lessen the likelihood of loss of life or property.

Essential Job Functions

• Responds to telephone, Text-2-911, and TTY/TDD calls from the public, supported agencies and outside agencies in relation to requests for emergency assistance, routine assistance, and general information; initiates telephone calls to facilitate the exchange of information as required.
• Identifies and coordinates Emergency Fire Dispatch (EFD) calls, Emergency Medical Dispatch (EMD) calls, and Emergency Police Dispatch (EPD) calls including guiding callers through basic medical/first aid, scene, and personal safety steps to be taken until the arrival of qualified field responders.
• Utilizes a Computer Aided Dispatch (CAD) System to enter calls for service, responder status, and to add pertinent information to calls for service and/or responder activities; prioritizes calls for service and monitors responder status; conducts research on names, locations, phone numbers, vehicles and property in conjunction with fire, law enforcement, and medical situations.
• Tracks responders through the combined use of telephone, radio, CAD, and GPS mapping systems; ensures the expedient dispatch of appropriate responders.
• Utilizes various radio frequencies in order to communicate effectively with relevant government and civilian entities; ensures an expedient response to emergencies and routine calls.
• Coordinates the flow of information between public safety responders to both governmental and civilian support agencies; for example: notification of malfunctioning traffic signals and requests for tow trucks.
• Utilizes the Criminal Justice Information System (CJIS) to make inquiries in relation to persons and property; conducts research regarding driver’s licenses, driver history, vehicle registration, and criminal history.
• Conducts information quality control; ensures accuracy and completeness of information gathered.
• Upon request, activates Emergency Warning Systems providing advance warning to County residents regarding imminent danger or disseminating critical information.
• Maintains all required certifications, licenses, and professional development efforts by obtaining continuing educations credits, attending emergency communications-specific training, conferences, and seminars.
• Performs other duties as assigned or required.

Knowledge and Skills

• Knowledge of dispatch and emergency response processes and activities.
• Knowledge of dispatch technology and tools.
• Knowledge of emergency response standards and protocol.
• Knowledge of Emergency Fire Dispatch, Emergency Medical Dispatch, and Emergency Police Dispatch practices and standards.
• Knowledge of law enforcement, fire suppression, and emergency medical technology, terminology, and practices.
• Knowledge of weather watch and warning systems.
• Skill in coordinating dispatch/emergency response assistance.
• Skill in providing necessary instruction or information pertinent to citizen and officer well-being.
• Skill in utilizing telephone, radio and CAD systems to ensure expedient dispatch assistance.
• Skill in liaising with relevant internal and external parties in relation to the delivery of dispatch services.
• Skill in ensuring accuracy and completeness of all relevant dispatch information gathered.
• Skill in monitoring and maintaining emergency response systems.

Minimum Qualifications

High School Diploma or equivalent and must be able to pass a pre-employment drug screen and background investigation in accordance with Wyoming Peace Officer Standards and Training Commission rules. Ability to work shift work, holidays, and weekends as the schedule requires.