911 Communications Sergeant

Dodge County; Town of Necedah (WI); On-site; USD 49,000 - 54,000; Full time

Job summary

Dodge County is seeking a dedicated Public Safety Communications supervisor to lead, train, and schedule the Communications Center staff, ensuring timely, accurate response to county residents.

This full-time, non-exempt position requires a high school diploma, at least three years in emergency dispatching with TIME System and CPR certification, and prior lead or supervisory experience; successful background check; hours are 6:00 pm–6:00 am on 12‑hour shifts, with alternating weekends.

Qualifications

• High school diploma or equivalent required.
• Three (3) years' work experience in emergency services dispatching.
• TIME System and CPR certification required.
• Previous lead or supervisory experience preferred.

Responsibilities

• Provides leadership in attracting, retaining, and developing an engaged workforce in the delivery of superior services to County residents and businesses.
• Directs employee work and assignments, trains, evaluates work, and provides feedback for performance evaluations.
• Coordinates and monitors work schedules for division staff; approves leave time and monitors training schedules and holiday/leave usage.
• Participates in recruitment/promotional, discipline, internal investigations, and discharge processes as required.
• Ensures policies, procedures and training compliance across personnel under responsibility.
• Coordinates Field Training Program for new hires.
• Maintains contact with other Public Safety Agencies to determine needs and effectiveness of policy implementation.
• Performs all duties of 911 Communications Officer as needed.
• Other duties as assigned.

Skills

Leadership

Staff scheduling

Training and development

Recruitment and discipline

Policy compliance

Public safety operations

Communication

English written/verbal

Education

High School Diploma

Tools

CAD system

GPS/GIS data

County paging system

Job description

Description

Status: Full Time, Non-Exempt Starting Wage Range: $35.26/hr. - $38.85/hr. Position Open Until Filled - Application Review Date: September 30, 2026

Hours: 6:00pm to 6:00am (12 hour shifts, 84 hours a pay period). This position has off every other Friday, Saturday and Sunday. Holidays and weekends required.

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) - available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) - with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) - an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

ESSENTIAL FUNCTIONS

1. Provides leadership in attracting, retaining, and developing an engaged workforce in the delivery of superior services to County residents and businesses.
2. Directs employee work and assignments, trains, evaluates work, and provides feedback for performance evaluations.
3. Coordinates and monitors work schedules for division staff. Assists in allocating personnel and reviewing communications coverage. Approves leave time and monitors training schedules. Monitors use of holiday, vacation and/or sick leave, and switching of shifts.
4. Monitors training requirements of staff members for completion.
5. Participates in the recruitment/promotional, discipline, internal investigations, and discharge processes as required.
6. Ensures that policies, procedures, and employee training is in compliance with established mandates for all personnel within the areas of responsibility.
7. Coordinates the Field Training Program for new hires.
8. Analyzes data collected from call reviews, processes and evaluates the data, and makes recommendations to upper management regarding training issues and needs for improvement.
9. Evaluates, recommends, and monitors policies and procedures necessary to maintain best practices, and ensures continual compliance.
10. Ensures that policies, procedures and employee training is in compliance with established mandates for all personnel within the areas of responsibility.
11. Maintains contact with other Public Safety Agencies to determine their needs of service and effectiveness of policy implementation.
12. Addresses public needs in the absence of the Lieutenant. Reports complaints regarding the Communications Center to the Lieutenant.
13. Provides technical consultation to staff/users; participates in ongoing information and training sessions with agencies.
14. Conducts all duties of 911 Communications Officer.
15. Other duties as assigned.

REQUIRED JOB COMPETENCIES

• Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.
• Ability to learn other agencies working in conjunction with 911 system.
• Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes; knowledge of proper call entry for service Law Enforcement and Fire sides of dispatch system.
• Knowledge of County Paging system for Fire/EMS services and resources available for various agencies served by the County.
• Ability to think and act quickly, accurately, and calmly in emergency/stressful situations and handle traumatic details/information related to service calls.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Knowledge of management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records.
• Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
• Ability to instruct and train in methods and procedures.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Open Records laws and other applicable state and federal statutes and regulations.
• The employee must have the ability to testify in court as a credible and trustworthy witness.

PHYSICAL AND WORK ENVIRONMENT

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work has no exposure to environmental conditions.
• Work is generally in a moderately noisy office setting (e.g. business office, light traffic).
• May require communicating with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.

Dodge County is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Accessibility Accommodation for Applicants

Qualifications

Education

High School (required)

Experience

High school diploma/equivalent with three (3) years' work experience in emergency services dispatching.
Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered. (required)
Must successfully pass criminal background check. (required)
Must have TIME System and CPR certification. (required)
Previous lead or supervisory experience. (preferred)
Associates degree or 60 college credits. (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.