Emergency Roadside Technician & Towing Expert

AAA Washington; Seattle (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

PTO

Paid holidays

401(k) with employer match

Life Insurance

Flexible Spending Accounts

On-Demand Pay

Job summary

AAA Washington is seeking a Fleet Technician to respond to emergency service requests and perform basic roadside assistance on member vehicles. You will operate towing and light service equipment to help members get back on the road, while representing AAA Washington in a professional manner.

The role requires 3+ years in automotive or customer service, a valid WA/ID driver’s license, and ability to pass DOT physical and drug screenings.

Qualifications

• Must pass the DOT physical requirement and maintain it.
• Pre-employment, post-accident, and random drug screenings as per policy.
• 3+ years’ experience in automotive and/or customer service.
• 1+ year demonstrated mechanical aptitude.
• Must be at least 21 years old to meet insurance and driver eligibility.

Responsibilities

• Provide emergency mechanical assistance on member vehicles (jump-starts, batteries, tire changes, gasoline delivery, lock-out services).
• Tow vehicles to designated locations following safety and towing procedures.
• Be the friendly face of AAA Washington to members in need of roadside service.
• Assist members and other departments with service as needed.
• Advise supervisor on vehicle or operational issues.
• Perform minor repairs on fleet vehicles.
• Contribute to a positive team dynamic and uphold AAA’s values.

Skills

Mechanical aptitude

Customer service

Reading & interpreting documents

Independent worker

Safety-conscious

MS Office proficiency

Education

High school diploma or GED

Technical school certification

Driver’s license (WA/ID)

Tools

Towing equipment operation

Job description

AAA Washington is seeking a Fleet Technician to respond to emergency service requests and perform basic roadside assistance on member vehicles. You will operate towing and light service equipment to help members get back on the road, while representing AAA Washington in a professional manner.

The role requires 3+ years in automotive or customer service, a valid WA/ID driver’s license, and ability to pass DOT physical and drug screenings.