Roadside Rescue Technician

ACS Auto Club Services, Inc.; Broomfield, Boulder (CO, CO); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness benefits

Dental & Vision coverage

401(k) plan with company match

Paid time off (PTO)

AAA membership

Job summary

The Auto Club Group (AAA) is seeking a Service Vehicle Operator to respond to roadside calls, perform jump-starts, tire changes, lockouts, and safe towing for AAA members. You will work on the road, handling service requests with professionalism and safety, while maintaining DOT-compliant operations.

Role requires driving a service vehicle, operating GPS/tablets, and delivering excellent customer service in varying conditions; prior roadside assistance or towing experience is preferred.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with minimal infractions.
• Must pass drug screening, MVR, background check, and DOT physical.
• Strong customer service and communication skills.
• Ability to work independently in the field.
• Comfort with GPS, tablets, and mobile tech.
• Able to lift up to 75 pounds.
• Able to read and follow roadside service procedures.
• Must be 21+ and able to meet DOT requirements.
• Preferred experience in roadside assistance or towing.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Skills

Customer service

Independent worker

Decision making

Safety awareness

Education

High school diploma or GED

Tools

GPS devices

Tablets

Electronic apps

Job description

The Auto Club Group (AAA) is seeking a Service Vehicle Operator to respond to roadside calls, perform jump-starts, tire changes, lockouts, and safe towing for AAA members. You will work on the road, handling service requests with professionalism and safety, while maintaining DOT-compliant operations.

Role requires driving a service vehicle, operating GPS/tablets, and delivering excellent customer service in varying conditions; prior roadside assistance or towing experience is preferred.