Emergency Roadside Technician - Field Service Tow

AAA-The Auto Club Group; Kissimmee (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

AAA-The Auto Club Group in Kissimmee, FL is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists, perform tire changes, jump starts, lockouts, and towing as needed. This field-based role requires safety-minded, active work outdoors with demanding schedules and a focus on customer service.

You'll use tablets and GPS to manage requests, complete DOT inspections, and maintain vehicle readiness.

Qualifications

• High school diploma or GED.
• Valid state driver's license with clean driving record.
• Must pass drug screening, MVRO, background check, and DOT physical.
• Strong customer service and professional communication.
• Ability to work independently in the field.
• Comfort with GPS, tablets, and mobile devices.
• Lift up to 75 pounds.
• Read and follow roadside service procedures.
• Complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C-NonCDLdriver’s license is required

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Skills

Customer service

Independent work

GPS usage

Communication

Education

High school diploma

Job description

AAA-The Auto Club Group in Kissimmee, FL is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists, perform tire changes, jump starts, lockouts, and towing as needed. This field-based role requires safety-minded, active work outdoors with demanding schedules and a focus on customer service.

You'll use tablets and GPS to manage requests, complete DOT inspections, and maintain vehicle readiness.