Roadside Assistance Coordinator

20 Saia Motor Freight Line LLC; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

Job summary

Saia is seeking a Logistics Dispatcher to coordinate emergency breakdown responses and support drivers in Atlanta, GA. The role focuses on maximizing equipment utilization, reducing costs, and ensuring timely service provider dispatch.

Responsibilities include fast response to roadside emergencies, prioritizing urgent requests, liaising with vendors and internal teams, reviewing repair estimates, and auditing invoices to align with budgets.

Qualifications

• Bachelor’s degree in logistics or related field.
• 2+ years of transportation, logistics, dispatch, or related experience.
• Knowledge of automotive/heavy-duty maintenance concepts and call center environments.
• Proficiency in Microsoft Office.

Responsibilities

• Coordinate prompt emergency breakdown responses and dispatch service providers.
• Support drivers during breakdowns and monitor repair process.
• Prioritize requests based on urgency to optimize workflow.
• Liaise between vendors and internal departments for collaboration.
• Review and approve repair estimates; ensure budgets alignment.
• Audit vendor invoices and process payments per service agreements.

Skills

Dispatch coordination

Customer service

Microsoft Office

Communication

Education

Bachelor’s degree in logistics or related field

Tools

MS Office

Job description

5 pm-2 am Monday - Friday. Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Coordinates prompt resolution of equipment breakdowns outside internal maintenance facilities by fielding calls, documenting events, dispatching service providers, and processing invoices. Provides support to drivers during critical breakdowns, focusing on maximizing equipment utilization and minimizing costs.

Major Tasks and Responsibilities

Responds promptly to all emergency roadside assistance requests related to tires, mechanical issues, and equipment through phone and email, ensuring a professional resolution. Supports drivers during the breakdown process and addresses any concerns. Coordinates accurate and timely dispatch of service providers for emergency breakdowns, optimizing response times. Assesses and prioritizes incoming requests based on urgency to ensure optimal workflow management. Acts as a liaison between vendors and internal departments to ensure effective collaboration. Monitors repair processes from the initial call to completion and provides timely updates to stakeholders. Reviews and approves repair estimates to ensure alignment with company standards and budgets. Audits vendor invoices and approves payments in line with service agreements.

Preferred Qualifications

• Bachelor’s degree in logistics or a related field.
• 2+ years of transportation, logistics, dispatch, or related experience.
• Knowledge of general automotive and heavy-duty maintenance concepts and call center environments.
• Proficiency in Microsoft Office.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. Make Your Move At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

With headquarters in Georgia, Saia LTL Freight operates across the U.S. and employs thousands of people nationwide. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico. Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions. As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team.