Emergency Repair Program Coordinator

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Evenings / Weekends

Job summary

City of New York is seeking a Community Coordinator for the Emergency Repair Program (ERP) within the Office of Enforcement and Neighborhood Services. You will manage routing, support supervisors and field teams, and use HPDINFO to coordinate inspections and enforce timely repairs across NYC properties.

The role requires strong written and verbal communication, PC skills (Excel/Word), and flexibility to work evenings or weekends as needed. Residency in NYC is expected.

Qualifications

• Bachelor's degree plus two years of experience in community work or related duties.
• High school diploma plus six years of related experience.
• Equivalent combination of education/experience to satisfy the above, with at least one year in a similar role.

Responsibilities

• Manage routing assignments and coordinate with supervisors and field team to ensure timely processing of violations and work orders.
• Provide administrative support including scheduling and document preparation for the supervision team.
• Research building projects with unresolved violations and monitor status through completion.
• Use HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections for violations.
• Handle tenant inquiries and provide timely responses and follow-up.
• Process violations in HPDINFO for routing and closure, linking work orders to existing violations.
• Research and monitor violations/work orders to ensure timely repairs.
• Provide cross-functional support within HPD and other HPD departments.
• Expedite special assignments from senior leadership.
• Coordinate with Vendor Tracking Team to schedule joint inspections with contractors, landlords, and tenants.
• Upload inspection photos and supporting documentation to existing violations and work orders.
• Maintain accurate records and ensure assignments/updates follow procedures.
• Monitor weekly heat violation activity across five boroughs during heat season.
• Provide training and guidance to newly hired clerical staff.

Skills

Written communications

Verbal communications

Excel

MS Word

Bi-lingual

Education

Bachelor's degree + 2 years community work

High school diploma + 6 years community work

Equivalent education/experience with 1+ year of related work

Job description

City of New York is seeking a Community Coordinator for the Emergency Repair Program (ERP) within the Office of Enforcement and Neighborhood Services. You will manage routing, support supervisors and field teams, and use HPDINFO to coordinate inspections and enforce timely repairs across NYC properties.

The role requires strong written and verbal communication, PC skills (Excel/Word), and flexibility to work evenings or weekends as needed. Residency in NYC is expected.