Community Operations Coordinator – Housing Enforcement

City of New York; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

City of New York seeks a Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD) within HPD. The role focuses on coordinating enforcement activities, processing violations and coordinating with field teams to improve building conditions across five boroughs.

Applicants should have a bachelor’s degree with experience in community work, strong written and verbal communication, and proficiency with Excel/Word. Some evenings/weekends working hours may be required.

Qualifications

• Must have a degree or equivalent experience in community work or related duties.
• Solid written and verbal communication skills are required.
• Proficiency with PC software (e.g., Excel and Word) is expected.
• Bi-lingual abilities are preferred.

Responsibilities

• Manage routing assignments with supervisors and field team to ensure timely processing of violations and work orders.
• Provide direct administrative support to the supervision team, including scheduling and document preparation.
• Research building projects with unresolved violations and monitor status through completion.
• Perform operations using HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections.
• Handle tenant inquiries and complaints professionally with timely follow-up.
• Process violations in HPDINFO for routing and closure, linking work orders to violations.
• Coordinate with Vendor Tracking Team to schedule joint inspections with contractors, landlords and tenants.
• Upload inspection photos and supporting documents to violations and work orders.
• Maintain accurate records and ensure updates follow procedures.
• Monitor and report weekly heat violation activity across five boroughs during the heat season.

Skills

Strong written communication

Bi-lingual

Education

Bachelor's degree + 2 years relevant experience

High school diploma + 6 years relevant experience

Equivalent combination with at least 1 year of relevant experience

Tools

Excel

Microsoft Word

Job description

City of New York seeks a Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD) within HPD. The role focuses on coordinating enforcement activities, processing violations and coordinating with field teams to improve building conditions across five boroughs.

Applicants should have a bachelor’s degree with experience in community work, strong written and verbal communication, and proficiency with Excel/Word. Some evenings/weekends working hours may be required.