Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD)

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Evenings / Weekends

Job summary

City of New York is seeking a Community Coordinator for the Emergency Repair Program (ERP) within the Office of Enforcement and Neighborhood Services. You will manage routing, support supervisors and field teams, and use HPDINFO to coordinate inspections and enforce timely repairs across NYC properties.

The role requires strong written and verbal communication, PC skills (Excel/Word), and flexibility to work evenings or weekends as needed. Residency in NYC is expected.

Qualifications

• Bachelor's degree plus two years of experience in community work or related duties.
• High school diploma plus six years of related experience.
• Equivalent combination of education/experience to satisfy the above, with at least one year in a similar role.

Responsibilities

• Manage routing assignments and coordinate with supervisors and field team to ensure timely processing of violations and work orders.
• Provide administrative support including scheduling and document preparation for the supervision team.
• Research building projects with unresolved violations and monitor status through completion.
• Use HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections for violations.
• Handle tenant inquiries and provide timely responses and follow-up.
• Process violations in HPDINFO for routing and closure, linking work orders to existing violations.
• Research and monitor violations/work orders to ensure timely repairs.
• Provide cross-functional support within HPD and other HPD departments.
• Expedite special assignments from senior leadership.
• Coordinate with Vendor Tracking Team to schedule joint inspections with contractors, landlords, and tenants.
• Upload inspection photos and supporting documentation to existing violations and work orders.
• Maintain accurate records and ensure assignments/updates follow procedures.
• Monitor weekly heat violation activity across five boroughs during heat season.
• Provide training and guidance to newly hired clerical staff.

Skills

Written communications

Verbal communications

Excel

MS Word

Bi-lingual

Education

Bachelor's degree + 2 years community work

High school diploma + 6 years community work

Equivalent education/experience with 1+ year of related work

Job description

About The Agency

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

About The Agency

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team

The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.

The Office of Enforcement of Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), Emergency Operations and Enhanced Enforcement Division (EOD)

and Division of Emergency Housing Services (EHS).

Your Impact

Under the supervision of the Senior Leadership of the Emergency Repair Program (ERP), in the Emergency Operations and Enhanced Enforcement Division (EOD), within the Office of Enforcement and Neighborhood Services, you will serve as a Community Coordinator.

Your Role

As the Community Coordinator / Router within the Emergency Repair Program (ERP), your duties will include, but not be limited to, the following:

Your Responsibilities

• Manage routing assignments and work closely with supervisors and field team to ensure the timely processing of violations and work orders.
• Provide direct administrative support to the supervision team, including scheduling and document preparation.
• Conduct research on building projects with unresolved violations and monitor their status through completion.
• Perform computer operations using HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections for violations.
• Handle tenant inquiries and complaints professionally and provide timely responses and follow-up.
• Process violations within the HPDINFO module for routing and closure, including linking work orders to existing violations.
• Research and monitor violations and work orders to ensure repairs are completed in a timely manner.
• Provide cross functional support within and other HPD departments.
• Expedite special assignments from the senior leadership.
• Coordinate with the Vendor Tracking Team to schedule joint inspections with contractors, landlords, and tenants.
• Upload inspection photographs and supporting documentation to existing violations and work orders.
• Maintain accurate records and ensure all assignments and updates are completed in accordance with established procedures.
• Monitor and report weekly heat violation activity across all five boroughs during the heat season, ensuring violations are appropriately addressed.
• Provide training, guidance, and assistance to newly hired clerical staff.

Preferred Skills

• Candidates must possess excellent written and verbal communications skills
• Candidates must be proficient with PC software applications, such as Excel and Microsoft Word
• Candidates with bi-lingual skills

Note: Candidate will be required to work late evenings, weekends or a flexible schedule.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.