Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD)

City of New York; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

City of New York seeks a Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD) within HPD. The role focuses on coordinating enforcement activities, processing violations and coordinating with field teams to improve building conditions across five boroughs.

Applicants should have a bachelor’s degree with experience in community work, strong written and verbal communication, and proficiency with Excel/Word. Some evenings/weekends working hours may be required.

Qualifications

• Must have a degree or equivalent experience in community work or related duties.
• Solid written and verbal communication skills are required.
• Proficiency with PC software (e.g., Excel and Word) is expected.
• Bi-lingual abilities are preferred.

Responsibilities

• Manage routing assignments with supervisors and field team to ensure timely processing of violations and work orders.
• Provide direct administrative support to the supervision team, including scheduling and document preparation.
• Research building projects with unresolved violations and monitor status through completion.
• Perform operations using HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections.
• Handle tenant inquiries and complaints professionally with timely follow-up.
• Process violations in HPDINFO for routing and closure, linking work orders to violations.
• Coordinate with Vendor Tracking Team to schedule joint inspections with contractors, landlords and tenants.
• Upload inspection photos and supporting documents to violations and work orders.
• Maintain accurate records and ensure updates follow procedures.
• Monitor and report weekly heat violation activity across five boroughs during the heat season.

Skills

Strong written communication

Bi-lingual

Education

Bachelor's degree + 2 years relevant experience

High school diploma + 6 years relevant experience

Equivalent combination with at least 1 year of relevant experience

Tools

Excel

Microsoft Word

Job description

Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD)

• Full-time
• Agency: HOUSING PRESERVATION & DVLPMNT
• Job Category: Administration & Human Resources
• Salary Band: $70,000 to $80,000
• Compensation: USD 62,868 - USD 72,298

About the Agency

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City. As the nation's largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York's tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team

The Office of Enforcement and Neighborhood Services (OENS) leads the agency's effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.

and Division of Emergency Housing Services (EHS).

Your Impact

Under the supervision of the Senior Leadership of the Emergency Repair Program (ERP), in the Emergency Operations and Enhanced Enforcement Division (EOD), within the Office of Enforcement and Neighborhood Services, you will serve as a Community Coordinator.

Your Role

As the Community Coordinator / Router within the Emergency Repair Program (ERP), your duties will include, but not be limited to, the following:

Your Responsibilities

• Manage routing assignments and work closely with supervisors and field team to ensure the timely processing of violations and work orders.
• Provide direct administrative support to the supervision team, including scheduling and document preparation.
• Conduct research on building projects with unresolved violations and monitor their status through completion.
• Perform computer operations using HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections for violations.
• Handle tenant inquiries and complaints professionally and provide timely responses and follow-up.
• Process violations within the HPDINFO module for routing and closure, including linking work orders to existing violations.
• Research and monitor violations and work orders to ensure repairs are completed in a timely manner.
• Provide cross functional support within and other HPD departments.
• Expedite special assignments from the senior leadership.
• Coordinate with the Vendor Tracking Team to schedule joint inspections with contractors, landlords, and tenants.
• Upload inspection photographs and supporting documentation to existing violations and work orders.
• Maintain accurate records and ensure all assignments and updates are completed in accordance with established procedures.
• Monitor and report weekly heat violation activity across all five boroughs during the heat season, ensuring violations are appropriately addressed.
• Provide training, guidance, and assistance to newly hired clerical staff.

Preferred skills

• Candidates must possess excellent written and verbal communications skills
• Candidates must be proficient with PC software applications, such as Excel and Microsoft Word
• Candidates with bi-lingual skills

Note: Candidate will be required to work late evenings, weekends or a flexible schedule.

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.