Emergency Mitigation Coordinator

ServiceMaster Restore; Rome (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

Alford Enterprises, Inc. is seeking a Mitigation Coordinator to support mitigation operations through job coordination, scheduling, and clear customer communication.

This role acts as the central contact between field technicians, customers, insurance representatives, and internal departments to ensure projects start, document, and progress efficiently. The position plays a critical part in emergency response logistics, job file management, and maintaining service quality across the mitigation

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2+ years of administrative, dispatch, or coordination experience (restoration industry preferred).
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office and job management software (DASH, Encircle, Xactimate, or similar).
• Ability to pass background checks and drug screening.

Responsibilities

• Dispatch & Scheduling Coordination: Receive and prioritize incoming emergency service calls and job assignments.
• Schedule mitigation crews based on availability, job urgency, and geographic efficiency.
• Coordinate on-call rotations and after-hours dispatching.
• Monitor job progress and adjust schedules as needed.
• Customer & Stakeholder Communication: Serve as a primary point of contact for customers throughout the mitigation process.
• Provide timely updates regarding job status, scheduling, and next steps.
• Communicate with insurance adjusters, property managers, and authorized representatives as directed.
• Always ensure a high level of customer service and professionalism.
• Job File Management & Documentation: Create and maintain accurate job files in company systems (CRM, job management software).
• Ensure required documentation is collected: work authorizations, photos and moisture logs, equipment usage logs, daily progress notes.
• Review job documentation for completeness and compliance with company standards.
• Operational Support: Coordinate equipment needs and logistics with warehouse personnel.
• Track job milestones and ensure timely progression from mitigation to reconstruction handoff.
• Assist in monitoring job costs, notes, and updates for management review.
• Support field teams with administrative needs and communication.
• Compliance & Process Adherence: Ensure adherence to company procedures, IICRC standards, and insurance guidelines.
• Maintain confidentiality of customer and company information.
• Support internal audits, reporting, and quality assurance processes.

Skills

Strong organizational skills

Excellent communication

Customer service excellence

Multitasking under pressure

Detail oriented

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

DASH

Encircle

Xactimate

Job description

Alford Enterprises, Inc. is seeking a Mitigation Coordinator to support mitigation operations through job coordination, scheduling, and clear customer communication.

This role acts as the central contact between field technicians, customers, insurance representatives, and internal departments to ensure projects start, document, and progress efficiently. The position plays a critical part in emergency response logistics, job file management, and maintaining service quality across the mitigation