Emergency Response Mitigation Technician

ServiceMaster of South Shore Inc; Huntsville (AL); On-site; USD 42,000 - 63,000; Full time

Job summary

Alford Enterprises Inc. is seeking a Mitigation Technician to perform restoration services at residential and commercial properties impacted by water, fire, mold, or storm damage.

The role includes emergency response, damage assessment, equipment setup, demolition, and monitoring of drying progress in line with industry standards and company procedures. Responsibilities include inspecting for water damage, operating moisture detection tools, and communicating clearly with customers throughout

Qualifications

• Valid driver’s license with clean driving record.
• Ability to lift 50–75 lbs regularly.
• Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions.
• Willingness to work irregular hours, including nights, weekends, and holidays.
• Ability to operate hand tools and restoration equipment.
• Strong problem‑solving skills and attention to detail.
• Professional demeanor and customer service skills.
• Ability to pass background checks and drug screening.
• Wear uniform per handbook.
• Vehicle maintenance & cleanliness.
• Able to discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications.
• Be prepared daily for scheduled jobs.
• Check & complete job tasks daily when work is completed.
• Ability to work after hours and weekends on‑call.

Responsibilities

• Respond to emergency water losses and perform mitigation services
• Conduct inspections and assess water damage using moisture detection equipment
• Extract standing water and remove damaged materials
• Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.)
• Set up and monitor drying equipment including air movers, dehumidifiers, and air scrubbers
• Apply antimicrobial and cleaning treatments as required
• Ensure job sites are safe, clean, and properly contained
• Communicate with customers effectively regarding the restoration process
• Load and maintain equipment and vehicles
• Follow company procedures and IICRC standards
• Participate in on‑call rotation for emergency response

Skills

Emergency response

Moisture detection

Communication

Detail oriented

Teamwork

Job description

Alford Enterprises Inc. is seeking a Mitigation Technician to perform restoration services at residential and commercial properties impacted by water, fire, mold, or storm damage.

The role includes emergency response, damage assessment, equipment setup, demolition, and monitoring of drying progress in line with industry standards and company procedures. Responsibilities include inspecting for water damage, operating moisture detection tools, and communicating clearly with customers throughout