Emergency Medical Dispatcher: Urgent Call Center Impact

911 Emergency Communications; Spring Grove (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Spring Grove, MN is seeking Emergency Medical Dispatchers to handle critical medical calls. You will confirm locations, collect essential details, and guide responders using approved protocols while coordinating ambulance resources as needed.

Applicants should have a high school diploma or equivalent; EMT or paramedic credentials are not universal requirements. CPR certification and ongoing training may be required, with shifts that may include nights and overtime.

Qualifications

• High school diploma or equivalent required or recruited for sponsored training.
• EMD certification may be required or pursued prior to appointment.
• CPR certification may be required; verify vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Medical dispatch

Multi-tasking

Attention to detail

Clear communication

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Spring Grove, MN is seeking Emergency Medical Dispatchers to handle critical medical calls. You will confirm locations, collect essential details, and guide responders using approved protocols while coordinating ambulance resources as needed.

Applicants should have a high school diploma or equivalent; EMT or paramedic credentials are not universal requirements. CPR certification and ongoing training may be required, with shifts that may include nights and overtime.