Emergency Medical Dispatcher — 24/7 Critical Communications

911 Emergency Communications; Prior Lake (MN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Job summary

911 Emergency Communications in Minnesota seeks Emergency Medical Dispatchers to join the Lake-area operations. You will receive medical calls, confirm location and callback details, ask essential questions, and determine response priority using current protocols.

The position may include overnight shifts, weekends, holidays, rotating schedules, and required overtime. A high school diploma or equivalent is commonly required, with sponsored training and CPR/EMD certification often needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants may be recruited for sponsored training.
• Current Emergency Medical Dispatcher certification before appointment is often required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Attention to detail

Multitasking

Calm under pressure

Education

High School Diploma

EMD certification

CPR certification

Job description

911 Emergency Communications in Minnesota seeks Emergency Medical Dispatchers to join the Lake-area operations. You will receive medical calls, confirm location and callback details, ask essential questions, and determine response priority using current protocols.

The position may include overnight shifts, weekends, holidays, rotating schedules, and required overtime. A high school diploma or equivalent is commonly required, with sponsored training and CPR/EMD certification often needed.