Emergency Medical Dispatcher 24/7 EMS Communications

County Emergency Communications; Big Falls (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Minnesota seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires applying approved dispatch protocols and maintaining patient confidentiality.

Training or certification in EMS dispatch is often required, with CPR and related coursework potentially needed. Shifts may include overnight, weekends, and holidays with overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Calm under pressure

Effective communication

Education

High school diploma or equivalent

Job description

County Emergency Communications in Minnesota seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires applying approved dispatch protocols and maintaining patient confidentiality.

Training or certification in EMS dispatch is often required, with CPR and related coursework potentially needed. Shifts may include overnight, weekends, and holidays with overtime as needed.