Emergency Medical Dispatcher — 24/7 Critical Response

911 Emergency Communications; Maple Grove (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education assistance

Certification support

Shift premiums

Job summary

911 Emergency Communications in Maple Grove, MN seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather patient and incident details, establish priorities, and support EMS resources through an approved dispatch system.

Duties include receiving calls, providing protocol-based instructions when appropriate, and documenting call activity. A high school diploma is commonly required; CPR and EMS certifications may be needed depending on the vacancy.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required depending on vacancy and agency requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma

Job description

911 Emergency Communications in Maple Grove, MN seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather patient and incident details, establish priorities, and support EMS resources through an approved dispatch system.

Duties include receiving calls, providing protocol-based instructions when appropriate, and documenting call activity. A high school diploma is commonly required; CPR and EMS certifications may be needed depending on the vacancy.