Emergency Medical Dispatcher — Critical Calls, Certification Support

911 Emergency Communications; Lanesboro (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Shift premiums

Job summary

911 Emergency Communications in Minnesota seeks Emergency Medical Dispatchers to support urgent medical responses. Receive calls, gather details, and apply approved protocols to determine priorities and coordinate resources.

Candidates should have a high school diploma (or equivalent), CPR certification, and be able to work extended console shifts, including overnights, weekends, and overtime as needed. Training may be sponsored and background checks may be required.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Emergency dispatch

CPR certification

Education

High School Diploma

Job description

911 Emergency Communications in Minnesota seeks Emergency Medical Dispatchers to support urgent medical responses. Receive calls, gather details, and apply approved protocols to determine priorities and coordinate resources.

Candidates should have a high school diploma (or equivalent), CPR certification, and be able to work extended console shifts, including overnights, weekends, and overtime as needed. Training may be sponsored and background checks may be required.