Emergency Medical Dispatcher — Rapid Response & Dispatch

911 Emergency Communications; Woodland (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education opportunities

Certification support

Job summary

911 Emergency Communications in Woodland, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and details, and coordinate ambulance resources. The role emphasizes protocol-driven guidance and accurate data handling within a continuous operations environment.

Candidates should have a high school diploma, CPR certification, and may need EMD certification or equivalent training as per vacancy requirements.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required or preferred.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Woodland, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and details, and coordinate ambulance resources. The role emphasizes protocol-driven guidance and accurate data handling within a continuous operations environment.

Candidates should have a high school diploma, CPR certification, and may need EMD certification or equivalent training as per vacancy requirements.