Emergency Medical Dispatcher — Life-Saving Call Center

County Emergency Communications; River Rouge (MI); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Shift premiums

Job summary

County Emergency Communications in River Rouge, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather incident details, and determine response priorities using approved protocols.

The role involves continuous operation, potential overnight shifts, weekends, and overtime; candidates should have a high school diploma and EMT/EMD certification per vacancy; training may be sponsored.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in River Rouge, MI is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather incident details, and determine response priorities using approved protocols.

The role involves continuous operation, potential overnight shifts, weekends, and overtime; candidates should have a high school diploma and EMT/EMD certification per vacancy; training may be sponsored.