Emergency Medical Dispatcher — 24/7 Life-Saving Coordination

County Emergency Communications; Detroit (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Detroit, MI seeks Emergency Medical Dispatchers to support urgent medical assistance with a certified protocol. Responsibilities include gathering patient data, establishing priorities, and coordinating resources from a front-line console.

Applicants typically need a high school diploma and may require CPR certification or other credentials. Overnight, weekend, and overtime shifts may be required depending on assignment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

CPR certification

Job description

County Emergency Communications in Detroit, MI seeks Emergency Medical Dispatchers to support urgent medical assistance with a certified protocol. Responsibilities include gathering patient data, establishing priorities, and coordinating resources from a front-line console.

Applicants typically need a high school diploma and may require CPR certification or other credentials. Overnight, weekend, and overtime shifts may be required depending on assignment.