Emergency Medical Dispatcher - Critical 911 Communications

911 Emergency Communications; Nottawa Township (MI); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to support urgent medical responses from a Nottawa, MI location. Dispatchers gather patient and incident details, establish response priorities, and coordinate resources following approved EMS protocols.

Depending on training, they may provide pre-arrival instructions under medical oversight. Candidates typically need a high school diploma and CPR certification; EMT/paramedic credentials may be required in some vacancies.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to support urgent medical responses from a Nottawa, MI location. Dispatchers gather patient and incident details, establish response priorities, and coordinate resources following approved EMS protocols.

Depending on training, they may provide pre-arrival instructions under medical oversight. Candidates typically need a high school diploma and CPR certification; EMT/paramedic credentials may be required in some vacancies.