Emergency Medical Dispatcher — 24/7 Critical Response

County Emergency Communications; Moline (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education support

Job summary

County Emergency Communications in Moline, MI seeks Emergency Medical Dispatchers to join its urgent-response team. You will receive calls, verify locations, gather details, and prioritize responses using approved protocols, coordinating with responders and keeping patient information accurate.

A high school diploma or equivalent is required; CPR certification is expected, and EMD certification may be required depending on the vacancy.

Qualifications

• High school diploma or equivalent required or pursued.
• CPR certification required; EMT/paramedic credentials are not universal.
• Emergency Medical Dispatcher certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury and medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using authorized medical dispatch system.
• Dispatch ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Effective communication

Multi-tasking

Team coordination

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

County Emergency Communications in Moline, MI seeks Emergency Medical Dispatchers to join its urgent-response team. You will receive calls, verify locations, gather details, and prioritize responses using approved protocols, coordinating with responders and keeping patient information accurate.

A high school diploma or equivalent is required; CPR certification is expected, and EMD certification may be required depending on the vacancy.