Emergency Medical Dispatcher — Life-Saving Console Operator

Emergency Telecommunicator Services; Monponsett (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Monponsett, MA, is seeking Emergency Medical Dispatchers to join their operations. Responsibilities include receiving EMS calls, verifying locations, prioritizing responses, and coordinating ambulance resources according to protocols.

Training and certification support are available, with potential overtime and various shifts in a continuous-operating environment. Applicants typically need a high school diploma and CPR/EMD certifications; EMT or paramedic

Qualifications

• High school diploma or equivalent required.
• EMD certification before appointment may be required.
• CPR certification may be required.
• EMT or paramedic credentials are not universally required; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Attention to detail

Multitasking

Education

High school diploma

EMD certification

CPR certification

Job description

Emergency Telecommunicator Services in Monponsett, MA, is seeking Emergency Medical Dispatchers to join their operations. Responsibilities include receiving EMS calls, verifying locations, prioritizing responses, and coordinating ambulance resources according to protocols.

Training and certification support are available, with potential overtime and various shifts in a continuous-operating environment. Applicants typically need a high school diploma and CPR/EMD certifications; EMT or paramedic