Emergency Medical Dispatcher: Life-Saving Console Operator

County Emergency Communications; Byfield (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers for Byfield, MA. The role involves handling urgent medical calls, gathering critical patient and incident information, and coordinating response priorities in accordance with approved protocols.

Dispatchers provide protocol-based guidance, may be required to stay overnight or work weekends, and must adhere to oversight requirements. A high school diploma and CPR/EMD certification considerations apply, with training

Qualifications

• High school diploma or GED commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Prioritization

Protocol knowledge

Education

High School Diploma or GED

Tools

EMD software

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers for Byfield, MA. The role involves handling urgent medical calls, gathering critical patient and incident information, and coordinating response priorities in accordance with approved protocols.

Dispatchers provide protocol-based guidance, may be required to stay overnight or work weekends, and must adhere to oversight requirements. A high school diploma and CPR/EMD certification considerations apply, with training