Emergency Medical Dispatcher – 24/7 Life-Saving Console Operator

Emergency Telecommunicator Services; Ashburnham (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Ashburnham, MA seeks an Emergency Medical Dispatcher to handle high‑stress calls, confirm locations, assess conditions, and coordinate ambulance resources using approved dispatch protocols.

Required are a high school diploma or GED and CPR certification; EMT/paramedic credentials are not universally required. Training may be sponsored by the employer; overtime and rotating shifts are common.

Qualifications

• High school diploma or GED required or equivalent.
• CPR certification may be required.
• EMD certification or sponsorship for training may be offered by the employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the EMS dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities

Skills

Calm under pressure

Multitasking

Effective communication

Data entry

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Ashburnham, MA seeks an Emergency Medical Dispatcher to handle high‑stress calls, confirm locations, assess conditions, and coordinate ambulance resources using approved dispatch protocols.

Required are a high school diploma or GED and CPR certification; EMT/paramedic credentials are not universally required. Training may be sponsored by the employer; overtime and rotating shifts are common.