Life-Saving EMS Dispatch Specialist

County Emergency Communications; Revere (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Massachusetts seeks Emergency Medical Dispatchers to handle urgent calls, collect patient and location information, and determine response priorities using an approved medical dispatch system. Dispatchers may provide instructions before responders arrive per protocols and oversight.

The role involves extended console work, shift work including overnights, weekends, and holidays, plus continuing education credits and CPR certification as applicable.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or GED

EMT/Paramedic credentials (not universally required)

Job description

County Emergency Communications in Massachusetts seeks Emergency Medical Dispatchers to handle urgent calls, collect patient and location information, and determine response priorities using an approved medical dispatch system. Dispatchers may provide instructions before responders arrive per protocols and oversight.

The role involves extended console work, shift work including overnights, weekends, and holidays, plus continuing education credits and CPR certification as applicable.