Emergency Medical Dispatcher — 24/7 Life-Saving Console Role

Emergency Telecommunicator Services; Winthrop (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Winthrop, MA is seeking dedicated Emergency Medical Dispatchers. You will handle urgent medical calls, gather patient and incident details, assign response priorities, and coordinate EMS resources according to approved protocols.

Role may include overnight shifts and rotating schedules; eligibility for EMS dispatcher certification and CPR training may be required. Prior experience is not always required, as sponsorship for training can be provided by the

Qualifications

• High school diploma or recognized equivalent commonly required
• Employer may sponsor training or require current Emergency Medical Dispatcher certification before appointment
• CPR certification and additional coursework may be required

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the approved medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Winthrop, MA is seeking dedicated Emergency Medical Dispatchers. You will handle urgent medical calls, gather patient and incident details, assign response priorities, and coordinate EMS resources according to approved protocols.

Role may include overnight shifts and rotating schedules; eligibility for EMS dispatcher certification and CPR training may be required. Prior experience is not always required, as sponsorship for training can be provided by the