Emergency Medical Dispatcher — Coordinate Life-Saving Responses

911 Emergency Communications; East Orleans (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Massachusetts is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather information, and prioritize responses. The role involves following approved EMS protocols, coordinating with responders, and providing essential guidance until aid arrives.

Ideal candidates will have a high school diploma, CPR certification, and possibly EMD certification. Training and overtime requirements vary by agency and shift, including night and weekend hours.

Qualifications

• High school diploma or equivalent required or equivalent.
• EMD certification may be required prior to appointment.
• CPR certification is preferred or may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Call taking

Medical dispatch knowledge

Education

High school diploma or equivalent

EMD certification

Tools

EMS dispatch software

Job description

911 Emergency Communications in Massachusetts is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather information, and prioritize responses. The role involves following approved EMS protocols, coordinating with responders, and providing essential guidance until aid arrives.

Ideal candidates will have a high school diploma, CPR certification, and possibly EMD certification. Training and overtime requirements vary by agency and shift, including night and weekend hours.