Emergency Medical Dispatcher — 24/7 Critical-Response Console

Emergency Telecommunicator Services; Eastham (MA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Eastham, MA is seeking Emergency Medical Dispatchers to join a dedicated team handling urgent medical calls. You will gather patient and incident details, determine priority, and coordinate resources using approved protocols.

A high school diploma or equivalent is commonly required; CPR certification may be required and EMS certification may be needed depending on the vacancy.

Qualifications

• High school diploma or equivalent preferred or required.
• CPR certification may be required.
• EMS certification requirements vary by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Call taking

Medical dispatch

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

EMD software

Job description

Emergency Telecommunicator Services in Eastham, MA is seeking Emergency Medical Dispatchers to join a dedicated team handling urgent medical calls. You will gather patient and incident details, determine priority, and coordinate resources using approved protocols.

A high school diploma or equivalent is commonly required; CPR certification may be required and EMS certification may be needed depending on the vacancy.