Emergency Medical Dispatcher — Life-Saving Call Center Pro

Emergency Telecommunicator Services; Kingsford Heights (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Kingsford Heights, IN seeks an Emergency Medical Dispatcher to process urgent medical calls, confirm locations, and coordinate ambulance resources. Responsibilities include protocol-based instructions and accurate documentation to support responders.

Applicants typically have a high school diploma, CPR certification, and may pursue EMS-related certifications. The role may involve overnight and irregular shifts per organizational needs.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call intake

Communication

Priority assessment

Data entry

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

Emergency Telecommunicator Services in Kingsford Heights, IN seeks an Emergency Medical Dispatcher to process urgent medical calls, confirm locations, and coordinate ambulance resources. Responsibilities include protocol-based instructions and accurate documentation to support responders.

Applicants typically have a high school diploma, CPR certification, and may pursue EMS-related certifications. The role may involve overnight and irregular shifts per organizational needs.