Emergency Medical Dispatcher — Life-Saving Call Center Pro

911 Emergency Communications; Owls Head (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS resources. The role may include providing instructions per protocols and communicating with responders.

Responsibilities include documenting calls, ensuring data accuracy, and contributing to quality-review activities. Training and certifications like CPR or EMS dispatcher credentials are preferred as per vacancy.

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS resources. The role may include providing instructions per protocols and communicating with responders.

Responsibilities include documenting calls, ensuring data accuracy, and contributing to quality-review activities. Training and certifications like CPR or EMS dispatcher credentials are preferred as per vacancy.