Emergency Medical Dispatcher — Life-Saving Call Center Pro

County Emergency Communications; Williams (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Williams, Indiana seeks Emergency Medical Dispatchers to coordinate urgent medical responses, gather caller information, and apply protocol-based instructions. The position may involve overnight shifts and overtime to ensure continuous emergency coverage.

Responsibilities include receiving calls, confirming locations, and coordinating ambulance resources, with required EMT/CPR certification as per vacancy and sponsored training opportunities where applicable.

Qualifications

• High school diploma or equivalent required; sponsored training possible.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as needed.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Multitasking

Calm under pressure

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Williams, Indiana seeks Emergency Medical Dispatchers to coordinate urgent medical responses, gather caller information, and apply protocol-based instructions. The position may involve overnight shifts and overtime to ensure continuous emergency coverage.

Responsibilities include receiving calls, confirming locations, and coordinating ambulance resources, with required EMT/CPR certification as per vacancy and sponsored training opportunities where applicable.