Emergency Medical Dispatcher - 24/7 Ops & Certification Support

County Emergency Communications; Janesville (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

County Emergency Communications in Smithmill, PA is seeking Emergency Medical Dispatchers to support urgent medical requests, gather patient data, establish response priorities, and coordinate EMS resources using agency-approved protocols.

Duties include receiving calls, confirming location and callback details, asking approved questions about the patient’s condition, and coordinating ambulance resources when assigned.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

County Emergency Communications in Smithmill, PA is seeking Emergency Medical Dispatchers to support urgent medical requests, gather patient data, establish response priorities, and coordinate EMS resources using agency-approved protocols.

Duties include receiving calls, confirming location and callback details, asking approved questions about the patient’s condition, and coordinating ambulance resources when assigned.