Emergency Medical Dispatcher - 24/7 Ops, Benefits & Cert Support

County Emergency Communications; Sugar Grove (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Sugar Grove, PA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather details, prioritize responses, and coordinate ambulance resources according to approved protocols.

Candidates should have a high school diploma, EMS dispatcher certification may be required, and shifts may include nights, weekends, and overtime. Training and benefits vary by agency.

Qualifications

• High school diploma or GED required or preferred training.
• EMS dispatcher certification or formal training preferred; exact requirements vary by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Calm under pressure

Multitasking

Education

High School Diploma or GED

Emergency Medical Dispatcher certification (preferred)

Job description

County Emergency Communications in Sugar Grove, PA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather details, prioritize responses, and coordinate ambulance resources according to approved protocols.

Candidates should have a high school diploma, EMS dispatcher certification may be required, and shifts may include nights, weekends, and overtime. Training and benefits vary by agency.