Emergency Medical Dispatcher — 24/7 Life-Saving Ops

County Emergency Communications; West Branch (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Continuing education

Shift premiums

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers for West Branch, MI. You will handle urgent calls, gather patient data, and establish priorities to coordinate EMS resources in a high-stakes environment.

Responsibilities include confirming locations, guiding responders with protocol-based instructions, and maintaining accurate call documentation. Overtime and rotating shifts may apply; CPR and possible sponsored training are offered.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

CPR certification

EMT or paramedic credentials not universal requirements

Job description

County Emergency Communications seeks Emergency Medical Dispatchers for West Branch, MI. You will handle urgent calls, gather patient data, and establish priorities to coordinate EMS resources in a high-stakes environment.

Responsibilities include confirming locations, guiding responders with protocol-based instructions, and maintaining accurate call documentation. Overtime and rotating shifts may apply; CPR and possible sponsored training are offered.