Emergency Medical Dispatcher — 24/7 Life-Saving Communications

911 Emergency Communications; Northville (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Northville, MI seeks Emergency Medical Dispatchers to join its team. You will receive calls, confirm locations, determine priorities, and coordinate ambulance resources using approved protocols.

Requires a high school diploma and may require CPR certification or EMD certification; extensive training is provided. Overnight and weekend shifts, plus overtime, are possible in a 24/7 operation.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMD certification or equivalent credentials may be required by some agencies.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Active listening

Communication

Education

High school diploma

EMD certification

Job description

911 Emergency Communications in Northville, MI seeks Emergency Medical Dispatchers to join its team. You will receive calls, confirm locations, determine priorities, and coordinate ambulance resources using approved protocols.

Requires a high school diploma and may require CPR certification or EMD certification; extensive training is provided. Overnight and weekend shifts, plus overtime, are possible in a 24/7 operation.