Emergency Medical Dispatcher — 24/7 Life-Saving Impact

911 Emergency Communications; Concord (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Concord, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather patient and incident details, and establish response priorities using approved protocols.

Responsibilities include providing protocol-based instructions when appropriate, coordinating ambulance resources, documenting calls, and contributing to quality-review activities. A high school diploma and CPR certification are typically required; EMT certification varies by vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required or preferred per vacancy.
• CPR certification may be required.
• Consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.

Skills

CPR certification

Emergency Medical Dispatcher

Call handling

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Concord, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather patient and incident details, and establish response priorities using approved protocols.

Responsibilities include providing protocol-based instructions when appropriate, coordinating ambulance resources, documenting calls, and contributing to quality-review activities. A high school diploma and CPR certification are typically required; EMT certification varies by vacancy.