Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Spring Lake (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls from Spring Lake, MI. You will collect patient and incident details, confirm locations, and set response priorities using approved protocols.

Responsibilities include providing guidance before responders arrive, coordinating EMS resources, and documenting call processing. Training and CPR certification support may be provided, with possible EMS credentials depending on the organization.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required depending on vacancy.
• CPR certification may be required.
• EMT or paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Effective communication

Attention to detail

Multi-tasking

Calm under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials optional

Tools

Emergency dispatch system

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls from Spring Lake, MI. You will collect patient and incident details, confirm locations, and set response priorities using approved protocols.

Responsibilities include providing guidance before responders arrive, coordinating EMS resources, and documenting call processing. Training and CPR certification support may be provided, with possible EMS credentials depending on the organization.