Emergency Medical Dispatcher: 24/7 Critical Calls & Training

County Emergency Communications; Dudley (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

County Emergency Communications in Dudley, NC is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and guide responders using approved protocols. The role involves prioritizing responses and coordinating ambulance resources as needed.

Applicants should have a high school diploma or equivalent; CPR certification may be required, and EMT/paramedic credentials are not universally required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Job description

County Emergency Communications in Dudley, NC is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and contact details, and guide responders using approved protocols. The role involves prioritizing responses and coordinating ambulance resources as needed.

Applicants should have a high school diploma or equivalent; CPR certification may be required, and EMT/paramedic credentials are not universally required.