Emergency Medical Dispatcher — 24/7 Critical Communications

Emergency Telecommunicator Services; Welcome (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Professional development

Job summary

Emergency Telecommunicator Services in Welcome, NC, seeks an Emergency Medical Dispatcher to support urgent medical calls, confirm locations, and determine response priorities. You will work within approved protocols to coordinate ambulance resources and provide protocol-based guidance to responders, ensuring patient safety.

Applicants typically hold a high school diploma or GED, CPR certification, and an EMD certification.

Qualifications

• High school diploma or GED is required or equivalent.
• Emergency Medical Dispatcher certification is preferred or required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Attention to detail

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Welcome, NC, seeks an Emergency Medical Dispatcher to support urgent medical calls, confirm locations, and determine response priorities. You will work within approved protocols to coordinate ambulance resources and provide protocol-based guidance to responders, ensuring patient safety.

Applicants typically hold a high school diploma or GED, CPR certification, and an EMD certification.