Emergency Medical Dispatcher – 24/7 Critical Call Center

911 Emergency Communications; Cambridge (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications in Cambridge, NE, is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS resources according to established protocols.

The role involves constant console work, strict adherence to confidentiality, and ongoing certification requirements. Training and agency-specific protocols guide day-to-day operations and quality assurance activities.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or GED

Job description

911 Emergency Communications in Cambridge, NE, is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS resources according to established protocols.

The role involves constant console work, strict adherence to confidentiality, and ongoing certification requirements. Training and agency-specific protocols guide day-to-day operations and quality assurance activities.