Emergency Medical Dispatcher - 24/7 Critical Calls

911 Emergency Communications; Marshfield (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate dispatch according to approved protocols. The role involves protocol-based guidance and documentation while supporting responders in high-pressure situations.

Responsibilities include gathering patient information, determining priorities, and coordinating ambulance resources, with possible overnight or weekend shifts as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

EMT or paramedic credentials not universally required

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate dispatch according to approved protocols. The role involves protocol-based guidance and documentation while supporting responders in high-pressure situations.

Responsibilities include gathering patient information, determining priorities, and coordinating ambulance resources, with possible overnight or weekend shifts as needed.