Emergency Medical Dispatcher - 24/7 Critical Communications

County Emergency Communications; Amesbury (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

County Emergency Communications in Amesbury, MA is seeking Emergency Medical Dispatchers who will handle urgent medical calls, verify locations and details, and guide responders under established protocols.

Responsibilities include prioritizing dispatches, providing instructions, and coordinating EMS resources while ensuring patient information is accurately documented and compliant with standards.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Amesbury, MA is seeking Emergency Medical Dispatchers who will handle urgent medical calls, verify locations and details, and guide responders under established protocols.

Responsibilities include prioritizing dispatches, providing instructions, and coordinating EMS resources while ensuring patient information is accurately documented and compliant with standards.