Emergency Medical Dispatcher — 24/7 Call Center Role

County Emergency Communications; Copemish (MI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Copemish, MI seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident information, establish response priorities, and coordinate EMS resources.

Training and certifications may include Emergency Medical Dispatcher certification and CPR. A high school diploma is commonly required. Other credentials (EMT/paramedic) vary by vacancy. Overnight shifts and overtime may be required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Copemish, MI seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident information, establish response priorities, and coordinate EMS resources.

Training and certifications may include Emergency Medical Dispatcher certification and CPR. A high school diploma is commonly required. Other credentials (EMT/paramedic) vary by vacancy. Overnight shifts and overtime may be required.