Emergency Fire Dispatcher — 24/7 Communications Specialist

911 Emergency Communications; Harvard (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

911 Emergency Communications in Harvard, MA is seeking qualified Fire Dispatchers to coordinate emergency responses from a centralized communications hub. You will receive incident reports, verify locations, alert appropriate units, and monitor status across radio channels to ensure rapid and accurate information flow.

The role requires calm under pressure, strong data entry, and the ability to work flexible shifts, including nights, weekends, and holidays.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Education

High school diploma or GED

Fire dispatch training / EMS training

Job description

911 Emergency Communications in Harvard, MA is seeking qualified Fire Dispatchers to coordinate emergency responses from a centralized communications hub. You will receive incident reports, verify locations, alert appropriate units, and monitor status across radio channels to ensure rapid and accurate information flow.

The role requires calm under pressure, strong data entry, and the ability to work flexible shifts, including nights, weekends, and holidays.