Emergency Dispatcher Trainee & Telecommunicator

911 Emergency Communications; York (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Employer-provided training

Job summary

911 Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Northeast Harbor, ME. Trainees receive a structured introduction to emergency communications, learning call-taking, incident documentation, CAD usage, and radio procedures under instructor supervision.

Completion of training involves assessments, certifications, and meeting performance standards, with schedules that may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback are important.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Communication

Computer skills

Education

High School Diploma or equivalent

Tools

CAD software

Job description

911 Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Northeast Harbor, ME. Trainees receive a structured introduction to emergency communications, learning call-taking, incident documentation, CAD usage, and radio procedures under instructor supervision.

Completion of training involves assessments, certifications, and meeting performance standards, with schedules that may include nights, weekends, and overtime.