Emergency Dispatch Trainee: Learn 911 Communications

Emergency Telecommunicator Services; Biddeford (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Kittery, ME invites applications for Dispatcher Trainee and Telecommunicator Trainee roles. The program provides structured instruction to learn call-taking, incident documentation, and operation of communications systems as you support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments; schedules may include nights, weekends, holidays, and overtime as competencies are achieved.

Qualifications

• High school diploma or equivalent required.
• Trainee positions for applicants without dispatch experience.
• Basic computer skills, clear communication, accurate typing expected.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Typing speed

Customer service experience

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Kittery, ME invites applications for Dispatcher Trainee and Telecommunicator Trainee roles. The program provides structured instruction to learn call-taking, incident documentation, and operation of communications systems as you support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments; schedules may include nights, weekends, holidays, and overtime as competencies are achieved.