Emergency Dispatcher Trainee – Learn 911 Communications

911 Emergency Communications; Sturgeon Lake (MN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications seeks Dispatcher Trainee/Telecommunicator Trainee in Sturgeon for a structured introduction to emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

As training progresses, responsibilities expand with required certifications and agency standards. Training may include nights, weekends, holidays, and overtime as schedules require. A pathway to full duties is provided.

Qualifications

• High school diploma or equivalent commonly required.
• Trainee positions may be for applicants without dispatch experience.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Confirm locations and gather essential incident details.
• Develop accurate typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Typing

Clear communication

Customer service

Computer literacy

Education

High school diploma or GED

Tools

CAD familiarity

Job description

911 Emergency Communications seeks Dispatcher Trainee/Telecommunicator Trainee in Sturgeon for a structured introduction to emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

As training progresses, responsibilities expand with required certifications and agency standards. Training may include nights, weekends, holidays, and overtime as schedules require. A pathway to full duties is provided.