Emergency Dispatcher Trainee - 911 Communications

911 Emergency Communications; St. Mary's (AK); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Saint Marys, AK invites applications for Dispatcher Trainee or Telecommunicator Trainee positions. Trainees receive structured instruction, learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

As training progresses, responsibilities expand based on demonstrated skills and required certifications. The program may include nights, weekends, and overtime as part of classroom and on-the-job training.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Job description

911 Emergency Communications in Saint Marys, AK invites applications for Dispatcher Trainee or Telecommunicator Trainee positions. Trainees receive structured instruction, learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

As training progresses, responsibilities expand based on demonstrated skills and required certifications. The program may include nights, weekends, and overtime as part of classroom and on-the-job training.