Emergency Dispatcher Trainee

911 Emergency Communications; Santa Clara (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee candidates in Santa Clara County. The program provides structured training to learn call-taking, incident documentation, and dispatch operations.

Trainees progress as skills and certifications are demonstrated, with potential night and weekend shifts during training. The role emphasizes accuracy, confidentiality, and professional conduct; applicants should be prepared for background checks and ongoing evaluations.

Qualifications

• High school diploma or equivalent required; trainee roles suited for applicants without dispatch experience.
• Basic computer skills and clear communication essential; willingness to receive feedback.
• Customer service or telephone-based experience may be useful.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Call-taking procedures

Typing

CAD proficiency

Radio procedures

Education

High school diploma

Tools

CAD software

Job description

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee candidates in Santa Clara County. The program provides structured training to learn call-taking, incident documentation, and dispatch operations.

Trainees progress as skills and certifications are demonstrated, with potential night and weekend shifts during training. The role emphasizes accuracy, confidentiality, and professional conduct; applicants should be prepared for background checks and ongoing evaluations.